Our products are hand-made, so no two items are exactly the same. Slight differences might exists, that make our products unique and Beautiful.
We offers 100% GUARANTEE for any BREAKAGE in shipment or DEFECTIVE ITEMS !
All claims MUST be made within ten (10) business days of receipt, and documented with a picture for the broken item. For orders going to any place other than continental US, breakages are covered only if insurance is purchased for shipping and the breakage is documented by pictures of the items and the condition of the package.
Any returns for reasons other than breakages in transit or defects may be returned within 30 days of purchasing. Only cost of products will be refunded. Customer will incur all shipping charges. The product must be carefully packed and get to us in good conditions.